FAQ frequently asked questions


Are the drapes I’m renting flame retardant?
How are your prices calculated?
Can ShowTex rental help me with the installation?
What happens if I need to keep the rental materials longer than planned?
How are rental materials packaged?
What happens if the drape gets damaged?
May I attach anything to the drape?
Can I use the drapes outside?
How can I avoid extra fees?
What’s the difference between the basic collection and the deco collection?
What happens if I lose an item from my rental selection?
What is your cancellation policy?
Are delivery charges included in my rental?
The event was cancelled and I need to return the drapes early. What is the process and what fees are involved?
When should I return the goods?
How can I reserve my rental order in advance?
I need something custom that isn’t on the ShowTex rental site, what do you suggest?